Update: OS Hub ID Creation Now Restricted to OS Hub Platform

To improve data accuracy and streamline supplier identity management, we made a change that affects how suppliers and formulators interact with Open Supply Hub (OS Hub) IDs on the ZDHC Gateway.

🔒 What Changed?

Now, suppliers and formulators are no longer be able to create a new OS Hub ID via the ZDHC Gateway.

• The “Find or Register New Open Supply Hub (OS) ID” component was be removed from the right-hand side of the OS Hub section.
• The “Look up an Existing OS ID” feature remains available, allowing users to search for and link existing IDs.
  

Important: This change only impacts the creation of new OS Hub IDs. Existing OS Hub IDs and all associated functionality remains unchanged.

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🌍 Why It Matters: The Importance of Linking an OS Hub ID

The OS Hub ID is a unique identifier tied to a specific manufacturing facility. Linking it to your ZDHC Gateway profile ensures your site is accurately recognised across platforms, strengthening transparency and trust throughout the supply chain.

By having and linking an OS Hub ID:

• ✅ You create a single, verified identity for your facility that can be referenced across many systems—ZDHC Gateway, brand platforms, certification databases, and more.
• 🔄 You reduce duplication and confusion, ensuring your site isn’t mistakenly listed multiple times under slightly different names or locations.
• 🔗 You streamline data sharing with brands, partners, and platforms—saving time and avoiding repetitive data entry.
• 📊 You improve your visibility and credibility as a verified facility within the global supply chain.
  

This shared identity benefits you and your supply chain partners, who rely on consistent, accurate data to make informed sourcing and compliance decisions.

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🔑 What You Need to Do

Already have an OS Hub ID?
Use the “Look up an Existing OS ID” feature in the OS Hub section of your ZDHC Gateway profile to link it. You may find the steps here.

Don’t have one yet?
No problem—create one directly on the OS Hub platform:

👉 How to create an OS Hub ID
👉 Join OS Hub’s Open Hours for live support