The ZDHC main website (roadmaptozero.com) contains links to other websites. This Privacy Notice applies only to the ZDHC website(s), platforms, and the ZDHC Community Forum. If you click on a link to another third-party non-ZDHC website, you should read the applicable privacy notice.
The mission of ZDHC is to lead the global value chain to achieve the highest standards for sustainable chemical management, driving resource efficiency and circularity. Its vision is a world in which better chemistry leads to the protection of life, land, air and water. ZDHC oversees the implementation of the Roadmap to Zero Programme (RtZ Programme). The RtZ Programme is a holistic industry approach to sustainable chemical management. The RtZ Programme is based on three focus areas: input chemistry, sustainable chemicals management processes, and output chemistry. The focus areas have as a key priority the development and maintenance of ZDHC guidelines, platforms and solutions for implementing sustainable chemicals management. For more information about ZDHC and the RtZ Programme, go to www.roadmaptozero.com.
In connection with these activities, ZDHC collects and processes different kinds of information and data from a range of different stakeholders, including, but not limited to, brands, suppliers, chemical formulators, solution providers, industry partners, participants of the ZDHC Academy and individuals acting on behalf of those organisations. With regard to the personal data ZDHC collects and processes, ZDHC acts as a data controller. As such ZDHC is fully responsible for compliance with the requirements of the applicable privacy and data protection laws and regulations, such as the EU General Data Protection Regulation (also known as GDPR and referred to as such here). ZDHC places utmost importance on adhering to the requirements and data protection standards in the GDPR.
ZDHC's Full Contact Details:
Stichting ZDHC Foundation
Oudezijds Voorburgwal
316-B, 1012 GM Amsterdam
The Netherlands
E-Mail: legal@zdhc.org
ZDHC collects your personal data in a range of circumstances, amongst others:
The legal grounds used for our processing activities are:
These numbers are used in Section 4.3 on the Processing of Personal Data.
| Personal data | Purposes | Legal ground |
|---|---|---|
| Your name and contact details. | To communicate with you. | 3 - Our legitimate interests include communicating with you. |
| Information to comply with our contractual obligations and to create a contract with a ZDHC Group entity, such as your name, contact details, or place of work. | To enter into a contract with you. | 1 |
| Data we collect from you or that we receive from third parties, which we combine, such as details of your interactions with ZDHC through email, face-to-face, telephone/conference calls/webinars/virtual meetings and events. | To create a detailed picture of you, your preferences and inform our business decisions, to offer you opportunities, to engage with you more effectively and/or collaborate that are most likely of interest to you, to maintain a record of communications and records, to manage our relationship with you. | 3 - Our legitimate interests include communicating with you, developing a better understanding of you, understanding our stakeholders and providing the highest service levels. |
| Copies of documents containing personal information and contact details, such as full name, address, date of birth, facial image, gender and nationality. | To confirm your identity or age when required by law. | 2 - All such information provided is not stored by ZDHC and is deleted after having been used. |
| Personal contact information provided to us when your organisation applies to become and, if approved, becomes one or more of ZDHC Signatories or Friends of ZDHC; ZDHC Approved Solution Providers, such as ZDHC Approved Training Providers or ZDHC Approved Wastewater Laboratories, Approved Supplier to Zero Verifier, Approved MMCF Module Reviewer, Approved MRSL Certification Body or Standard or ZDHC Approved InCheck Verifiers. | To support organisational data and ensure efficient management. | 3 - Our legitimate interests include supporting effective internal operations and ensuring efficient business management. |
| When you create a (web) account with ZDHC, e.g. on any of the following (non-exhaustive list) assessment platforms, including the RtZ Leader Programmes; stakeholder platforms for Signatories and ZDHC Approved Solution Providers; Collaboration engagement platforms such as the ZDHC Intranet; the ZDHC MRSL Submission Platform; other platforms such as the ZDHC Supplier Platform and the ZDHC Gateway; the ZDHC Academy; the ZDHC Community Forum: Name, billing/delivery address, email and telephone number. | To enable you to use your user account to participate in ZDHC-offered programmes, platforms and solutions, to contact you, and to provide you with our services. | 1 and 3 - Our legitimate interests include communicating with you, allowing you access to all of our services, and allowing you to participate in our programmes, platforms, and solutions. |
| Your name, title, contact details, company, address, function and experience in the industry, user account information, billing information. | To register you with the ZDHC Academy, to enable you to use your user account for the ZDHC Academy portal, to communicate with you in the context of the ZDHC Academy, to provide you with our services. | 1 |
| Your name and ZDHC certification information. | To be shared on the searchable ZDHC Academy Certification Verification Platform. | 4 |
| Your name, title, contact details, company, address, function and experience in the industry, user account information. | To register you as a trainer within the ZDHC Academy, for scheduling purposes, to communicate with you regarding the ZDHC Academy, and to provide the ZDHC Academy Learners with your information. | 3 - Our legitimate interest includes communicating with you regarding the ZDHC Academy, to efficiently host ZDHC Academy sessions. |
| Contact details. | To send you communications required by law or which are necessary to inform you about ZDHC’s changes to services ZDHC provides, for example, updates to this Privacy Notice. | 2 and 3 - Our legitimate interests include maintaining effective communication, legal compliance and informing you about important updates. |
| Encrypted record of your login password. | For security purposes and to reset your password (when you request it). | 3 - Our legitimate interests include the security of user accounts and preventing fraud and unauthorised access. |
| Personal information such as your name, address, organisation data and payment information (to any ZDHC Group entities). | For auditing and tax purposes. | 2 |
| Name and email address. | To send you newsletters. | 4 - You can subscribe to our email newsletters by selecting the appropriate checkbox. ZDHC will only process your data with your consent. You can opt out at any time (e.g. via the unsubscribe link included in each newsletter or by contacting us). |
| Email address (if you set up an account in the ZDHC Event Registration Platform and purchase an event ticket from ZDHC). | To send you the event agenda and any updates on the event, and to ask for your feedback afterwards. We also use your email address to send you surveys. | 3 - Our legitimate interests include making our products or services more relevant to you, keeping our participants informed, ensuring effective communication, improving future events and improving our services and activities. |
| Information you give to us you make an account with ZDHC such as a username and email address and any other information you provide to us or is created when participating in the ZDHC Community Forum. | To enable you to participate in Forum discussions (e.g. posting, replying), to monitor the ZDHC Forum. | 1 and 3 - Our legitimate interests include enabling users to have discussions in relation to ZDHC’s mission and, more broadly, to textile sustainability, to monitor the ZDHC Community Forum. |
| Information you give to us by using ZDHC event registration tools and provided to us at check-out. | To process any orders you make to attend a ZDHC-hosted or co-hosted paid-for event, to make refunds, to provide a payment gateway for you to purchase an event ticket, to process any refunds. | 1 |
| Account information and browsing activity. | To maintain, update and safeguard your account, to protect ZDHC’s business and your account from fraudulent transactions, to identify and resolve any problems and protect the integrity of ZDHC’s websites. | 3 - Our legitimate interests include ensuring the security of our services, protecting user accounts and preventing fraudulent activities. |
| Encrypted information on your credit or payment card number. | So you can make a purchase on the ZDHC event tool. | 1 |
| Identification, contact and personal information, such as (but not limited to): full name and contact information. | To comply with our contractual or legal obligations to share data with law enforcement. | 2 |
| Technical data, including IP address and your browser’s session ID and information gathered by your web browser’s use of cookies. | So we can see the details of your visits to ZDHC websites or applications, to detect and prevent misuse, to develop, test and improve the systems, services and offerings ZDHC provides, to analyse and improve website and platform performance, recognise returning users, remember preferences and understand content engagement, in collaboration with selected partners, to understand more when you leave us online feedback about any problems you are having. | 3 and 4 - Our legitimate interests include improving the functionality and performance of our websites and platforms, enhancing user experience, understanding user behaviour and collaborating with partners for website analytics, maintaining security, protecting our systems from misuse or technical faults and understanding more when you leave us online feedback about any problems you are having. ZDHC may obtain such information via the use of (analytical) cookies. Such analytical cookies are only placed with your consent. Please refer to Section 8 for further information on the use of cookies. |
| Personal information and contact details, preferences and transaction details. | To keep you informed by email, web, telephone or otherwise about relevant events, meetings, sponsorships, and so forth that may interest you. | 4 |
| Name and job title. | For printing an event name badge for attending an event that ZDHC is hosting. | 3 - Our legitimate interests include efficient organisation, facilitating networking among attendees and ensuring access control and security. |
| Any information you provide to us when you buy tickets to and participate in an event, training or meeting. | To process your registration and issue tickets, to communicate event details with you. | 1 and 3 - Our legitimate interests include the delivery of events, managing attendance. |
| Address details and VAT number. | To generate an invoice when you set up an account in the ZDHC Event Registration and purchase an event ticket from ZDHC. | 1 and 3 - Our legitimate interests include maintaining financial records and processing transactions efficiently. |
| Financial data. | To process payments and to prevent fraudulent transactions. | 1 and 3 - Our legitimate interests are protecting our customers from fraud. |
| Information you provide to us when you register to attend a ZDHC-hosted webinar or other virtual meeting or event being hosted remotely or digitally. | For registering and providing access to the webinar or virtual event, to communicate event details, to manage attendance and participation, and to follow up with related materials or surveys. | 3 - Our legitimate interests include managing attendance and ensuring the delivery of the event. |
| Information you provide to us when you use and interact with any of our Artificial Intelligence (“AI”) Chatbots on one of ZDHC platforms. | To enhance ZHDC’s services, improve user experience and identify and prevent fraudulent activities. | 3 - Our legitimate interests include developing and optimising our services, delivering a more relevant and effective user experience, and preventing fraudulent activities. |
| Information you provide to us when you agree to collaborate on creating a (case) study, project or any other marketing material, or participate in a pilot. | For promotional activities, for internal evaluation and improvement of services, for the documentation and reporting on pilot projects. | 3 - Our legitimate interests include evaluating and improving our services based on user feedback, documenting pilot projects for internal learning and reporting. |
| Information you provide to us when you download the “Detoxing the Fashion Industry for Dummies” book. | To provide access to the requested book and understand interest in our content. | 3 - Our legitimate interests include delivering informational content. |
| Information you provide to us when you contact ZDHC by any means with queries, complaints, etc. or when you ask a ZDHC staff member or other relevant stakeholders to send you information or answer a query on ZDHC activities including and not limited to ZDHC Roadmap to Zero Programme or Implementation Hub activities, platforms and solutions. | To respond to your requests, queries, complaints, or other communications, provide support or resolve issues, improve customer service and internal processes, and provide you with relevant information about ZDHC activities, platforms or solutions. | 3 - Our legitimate interests include resolving concerns, to demonstrate how ZDHC communicated with you throughout, inform you about future communications, maintaining customer satisfaction, improving the quality and efficiency of our communication process, understanding how to improve our services. |
| Visual materials (captured during a ZDHC event) | To publish on our website, social media, mailings and to promote ZDHC. | 4 |
| Data relating to (alleged) criminal offences. | To prevent or detect unlawful acts. | 3 - Our legitimate interests include preventing or detecting unlawful activity and to protect our interests insofar as this concerns criminal offences that have been committed or are expected to be committed against ZDHC or its employees. |
| Any of the personal data as referred to above as may be necessary in the context of handling litigation, legal claims or proceedings. | For the purposes of establishing, defending or exercising our legal position or rights. | 3 - Our legitimate interests include establishing, defending or exercising our legal rights and position. |
| Any of the personal data as referred to above as may be necessary in the context of restructuring or sale of (part) of our business or assets. | For the purpose of preparing for and executing of a contemplated reorganisation, (de)merger, split, sale or transfer or (part of) our business or assets. | 3 - Our legitimate interests include restructuring or selling (part of) our business. |
If you choose not to share your personal data with ZDHC or refuse certain contact permissions, ZDHC might not be able to provide some services. For example, if you have asked ZDHC for updates on events, but have withdrawn your email address data, ZDHC may not be able to provide you with this information. Or if you have registered to attend a ZDHC webinar or digitally hosted meeting, or event, and then removed contact details through which we would send you the link to join it.
You have the right to obtain a copy of the applicable safeguards. Should you have any questions in this regard, please contact us via the contact details included in Section 3 above.
You can stop receiving direct communications, e.g. ZDHC's newsletters from ZDHC as follows:
Click the “unsubscribe” link in any e-mail communication that ZDHC sends you. ZDHC will then stop sending any further emails. Please note that you may continue to receive communications for a short period after changing your preferences while ZDHC's systems are fully updated.
ZDHC keeps its Privacy Notice under regular review and places any updates on this webpage. This Privacy Notice was last updated on 1 August 2025.
Finally, if you feel that your personal data has not been handled correctly by ZDHC, or you are unhappy with ZDHC's response to any requests you have made to ZDHC regarding the use of your personal data, you have the right to lodge a complaint with the Dutch Data Protection Authority (Dutch DPA):
Postal address:
Autoriteit Persoonsgegevens
Postbus 93374
2509 AJ DEN HAAG
Telephone number: +31 70 888 85 00
Fax: +31 70 888 85 01
If you are based outside the Netherlands, you can lodge your complaint with the relevant data protection regulator in your country of residence or place of work.
We hope this Privacy Notice has helped explain how ZDHC collects and handles your personal data and your rights to control it.
If you have any questions or concerns, please contact ZDHC by sending an email to legal@zdhc.org.
