Whether a formulator can change a product name depends on whether certification details are present in the product profile.
✅ If the product has no certification details (Approved, Pending, or Declined):
The formulator can change the product name directly:
- Go to Products and ensure the Products tab is selected.
- Use the search bar to find the product you'd like to edit, and click on its name.
- In the Product Profile, click Edit.
- Update the product name as needed.
- Click Save in the bottom right-hand corner.
- Click OK to confirm.
The product name has now been successfully updated!
🚫 If the product has certification details (in any status):
Formulators cannot edit the name directly. Instead, they’ll need to create a new product profile. You can find the steps in this guide under 02/ Create a Single Product (Draft).
🛠️ Minor Name Change?
(e.g. Test Product A vs. TEST PRODUCT A)
The system will detect this as a duplicate and block it. To work around this, formulators should:
- Deactivate the incorrect product:
- Go to Products (Products tab), find the product, select it, then click Deactivate Product (top right).
- Confirm by clicking Yes.
- Contact the ZDHC Approved MRSL Certifier(s) linked to the product and request removal or expiration of any valid certification(s).
- Certifiers may refer to the instructions here.
Create a new product with the correct name, now that the previous one is inactive and free of valid certifications.
